Camera issue

[papakp]

Hello. When I click the camera app, it opens but the screen remains black. Also when I click the camera button, it opens but the screen remains black. Also the front camera works fine. Do I have to sent my z1 compact to the service?
Thank you

[Hampus]

Hi,

It may be related to a hardware issue. But have you tried to clear data for the camera to see if this can help? You can do this via Settings > Apps > The tab "All" > Camera > Clear data.

[Uliwooly]

@papakp

If clearing the data doesn't solve your problem, repair the phone with PCC 

PC Companion (PCC)

Bridge (for Mac)

Alternatives on How to backup Xperias

http://talk.sonymobile.com/thread/36355

if that doesn't work then contact your local Xperia Care

[papakp]

Hello. I have tried clear data, factory reset, restart and finally pc companion. Nothing happened. Probably i will sent my phone to xperia service. 

Thank you.

[Uliwooly]

Keep us updated

[Hampus]

Okay, Sorry to hear. I would also suggest that you visit nearest service center to have the phone examined by a technician in this matter.

[papakp]

Hello. Here in Greece, this week and probably the other one, I don't know how this situation will take, we face economic problems, I think you have heard. At this time we can't withdraw our money, banks are closed. And my phone is the last thing that i will take care. The Sony service care, here in volos, the city I live, is closed. Every day, after work, I am visiting it and the only thing I see is the door closed. Waiting.....

[papakp]

hello.

I have sent, finally, my phone to repair today. Also i have asked for replacing it. See what will happen. 

Thank you

[miniedp]

I have the same issue.

I just booted the phone into safe mode and it worked fine so I suspect it's an app that's causing the issue. Any ideas how I can check when an app was updated so I can see which it might be?

[SergioPL1]

Check if you have "Ok Google" enabled. If it is try to disable it.