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calling issue

Shefo14
Visitor

calling issue

Hi guys , i have this strange issue , when am on a call  i must put the phone on a certain position else the other participant won't herar me well

guys here in the service center said it's a feature , if so how can i stop this feature .

Thx 

7 REPLIES 7
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Uliwooly
Expert

@Shefo14

It's a feature? could you elaborate?

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Shefo14
Visitor

@uliwooly

when i call anybody , i must keep the phone straight to my head i mean  if i changed the position of the phone the other participant hear none 

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Uliwooly
Expert

@Shefo14

regular phonecall correct? 

how about 

settings > call settings > microphone noise suppression off 

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_alexdon_
Expert

Perhaps the other were also talking about the proximity sensor,if the sensor isn't covered,you might accidentally press mute or other buttons.

alexdon
Shefo14
Visitor

Nops , the screen is off , the problem is if i shacked the phone or moved it the other participant hear very bad quality call 

Shefo14
Visitor

Done it , i disabled all the options that could manipulate the sound @uliwooly

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Uliwooly
Expert

@Shefo14

Is it working now?