WF-C500 Sound breakup during phone calls.

[grasuthe4]

Lots of complaints of sound breakup from people I’m talking to during a phone call. I can hear them fine but I’m having to repeat myself because they couldn’t make out what I am saying due to my voice breaking up. I’m using an Xperia 5iii which is usually in my pocket so it’s not far away from the ear buds. Doesn’t matter where I am, I can be in the house, the car, outside, same problem. I’ve had this issue more or less since I got the buds and I’m at the point where I can only use them now for listening to audio.

Question is, are they faulty or are they all like this?

thanks

G

[Elodin]

Hey,

Can you check if the microphone of the headset is wet from here, also can you try and reset the headset here and initialize it from here. I hope this helps

[grasuthe4]

Apologies for the late response.

I can confirm that the headphones are not wet.

I have tried your first option of  resetting the headphones. I did notice straight after this that the audio would stop working while listening to a podcast. This happened 3 or 4 times withing half an hour but hasn't returned. I have been trying to use them as much as I can for phone calls and at the moment they seem to be ok.

If it does happen again then I will factory reset them.

I'm a bit concerned as they are coming up for a year old and still under warranty (?) However, I'll keep monitoring them more.

Many thanks for your advise.

Grahame

[SkyNet404]

Keep them tested, especially with other devices as well, if this carries on I think you're due to a call from Sony. 

[grasuthe4]

No change unfortunately, I also initialised them just to be sure.

I'll need to contact Sony about it.

Thanks once again for your suggestions.

G

[HannahEd01]

Hi grasuthe4,

have you tested your phone with other headsets? Or vice versa? 

If yes and the issue remains, here's the contact info for Sony 

The issue is definitely with the headset. 

[grasuthe4]

Hi, thanks for that. I haven't tried another phone yet. I'll give it a try though.

Cheers 

[grasuthe4]

Hi, I've tried another phone(Samsung S8+) and getting the same issues. Defo a headset issue.

I'll get in contact with Sony and see when the procedure is.

Many thanks for the advised.

Grahame

[SkyNet404]

All the best buddy! Hope it gets sorted for you soon ^^.