WF-1000XM3: version 3.1.2 Bluetooth drops

[jonathan97uk]

Hi

has anyone else experience problems after updating to firmware 3.1.2 that the Bluetooth connection (iPhone 11 Pro  iOS 14.5 & 14.5.1) on one earbud (L for me) drops?

It pretty much immediately reconnects though it’s annoying with that bell sound and all. 

thanks

[HannahEd01]

Hi jonathan97uk, try resetting the headphones, it might be a bug:

https://helpguide.sony.net/mdr/wf1000xm3/v1/en/contents/TP0002289925.html

[jonathan97uk]

Tried that but no change.. headphones were new and working fine until the firmware got updated.. I exchanged them with a new pair and same issue after the update.  

I hope Sony will have the decency to fix the bugs on their releases in a timely manner

[Joe_Dohn]

Are you referring to the 3.1.2 update?

[jonathan97uk]

Yes I am. 

[Joe_Dohn]

@jonathan97uk

I see that Hannah suggested a reset, but have you also tried a complete factory initialization after the update?

Also, does this just happen with the iPhone/s or does it happen with everything?

- JD