WF-1000XM3 randomly making phone calls

[Jneighbour]

A few times I have fallen asleep with my earbuds in and I’m woken up to my phone ringing one of the numbers in my contact list - not great at 1am in the morning!

Not sure how this can even happen as I’m not aware of a function that allows you to dial out.  

[Pascale_F]

Hi Jneighbour,

Welcome to the community.

I'll see if I can find anything out for you. Maybe someone else in the community can help in the meantime.

Thanks,

Pascale

[The_Black_Rose]

Hi Jneighbour,

The headphones can make calls if connected to a phone that supports HFP or HSP. I found this in the manual:  https://helpguide.sony.net/mdr/wf1000xm3/v1/en/contents/TP0002289893.html

Cheers,
The_Black_Rose

[Fionatetlock]

Have you had any luck with stopping the ransoms phone calls?  I’m having the same problem - middle of the night random calls to people in my contact list... I bought the noise cancelling earbuds to specifically wear at night... so this presents as a bit of a problem.  I am unable to find anymore info on it, though... any help you have would me massively appreciated!!!  Kind regards, Fiona

[Fionatetlock]

Hi Pascale,

Were you able to locate any further information regarding this?  I’ve recently purchased the earbuds to wear at night...but for two nights in a row, random calls have been made from my iPhone 8 - could the phone be the issue? Or is it the headphone?  Any help you have with this issue would be very gratefully appreciated.  Kind regards, Fiona

[Joe_Dohn]

Have you tried changing the touch sensor function using the Headphones Connect app?

[Fionatetlock]

I haven’t tried it ..I’m a bit of a tech troglodyte! 😊... I’ve just turned the right side  touch function off (as that seemed to be the problem) so fingers crossed.  Thank you s much for your help! 🙏

[Greenleafmagic]

I have been having the same problem. Turning the playback function off may help fix the issue

BUT my problem is, I want to use the playback system WITHOUT the voice assist. I use my earphone regularly for music, and having your earphone to randomly call people from your contacts is frankly.. annoying.. It also lead to some uncomfortable explaining to people who I called and a lot of apologies

maybe a way to fix this is to give an option for us to customize the tap functions on our earphone? So that I can customize the long tap for something else.

[SkyNet404]

Hey @Greenleafmagic,

I would recommend resetting the earphones and test it once more, to check how you're proceeding: https://bit.ly/3huKHOv

Hope it helps.