WF-1000 XM4 keeps disconeecting randomly and sensors don't work

[Himved]

At random times the earpieces (usually the right one) disconnects while the music keeps playing on the other earpiece and the touch sensor doesn't work.

I have tried initializing and resetting but the problem still remains.

They have the 1.4.2 software and they have over 90% battery when used.

[Elodin · Accepted solution]

Hi, this probably looks like a hardware related issue. I recommend contacting Sony Support from this link 

[Himved]

Thank you very much! Will do!