Touchpad not responding

[Calem]

Hello out there,

I´m writing from germany, so please be patient with my english 😉

I got a problem with the touchpad on my new Sony FE41S. It worked fine at the beginning, but for now it simply refuses to respond (buttons AND pad). Only way to make the cursor move is to use an external mouse (which I normally do anyway, however, for usage in the train or any other short sessions I´d like to use my pad!).
The device-manager in the system area says, that the only input/pointing device installed right now is my external MS-mouse. Probably need to reinstall some drivers for the pad, but where do I find them (on harddisk / in Sony support / in the system area?). How are these driver called there?

Thanks a lot for your help!

Greetings from southern germany,
Steffen

[MattWilson]

It will return everything to the way it came out of the factory but it must be a last resort because it is a lot of work replacing your programs etc.

If the pad doesn't work after that then it is a hardware problem. It is always best to do this before contacting sony as this is the first thing they ask you to do.

[Calem]

Is this a USB/wireless or PS2 mouse Calem?

Try rebooting your machine without this mouse attached and see what happens. If Device manager still reports no mouse/pointing device then you may very well be correct in your diagnosis that it is a hardware failure 

Hi,
complete reboot without mouse leads to the same problem: No pointing device at all then. It is an USB-Mouse (MS Intellipoint 3000).

Additional question: HOW does Sony repair that? Admittedly: Considering that I bought a new hih-class-1500€ product that obviously has (then inacceptable) defects right from the beginning, I´m not willing to accept to send ist in and wait weeks for repair. Things like that MAY happen (however, they shouldn't) - is Sony germany goint to repair it RIGHT here or bring over a new Notebook? Cause that´s the only thing I'm willing to accept. Can´t afforf to be without a computer for weeks, this thing is essential part of everytime work...

[MattWilson]

Well you have only had it for 3 weeks so under UK law you are able to return it and get a new one. I am not sure about german law but i imagine it to be fairly similar. You could take it back and demand a replacement. Anything is worth reducing the waiting time. Have heard that repairs can take upto 5 weeks.