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SusyD

I was listening to the FM radio for the first time on my experia zl and the whole thing froze. It will not respond to anything,

I can hold the start button for 5 minutes with no response.

Is anyone else having similar problems?

Uliwooly

once you get the phone to restart use SUS to repair your phone or return it/exchange it

Update Service (SUS)

for future reference

Alternatives on How to backup Xperias

Don't forget to mark the Correct Answers & Helpful Answers

Uliwooly

which build number do you have?

SusyD

I have no clue

SusyD

According to the usb wire it is model EC801.

Don't know if that helps

Uliwooly

on your phone

settings > about phone > build number

SusyD

the phone is frozen, nothing works, period,the view screen stays on displaying the fm radio app.

No touch screen, absolutely no repsonse from the power button, not response from the volume control, no response from the camera button.

Even the old windows blue screen of death was more responsive than this.

Uliwooly

press and hold power & volume up for 10 seconds

SusyD

Nothing, held it for 30/40 seconds (slow count).

Looks like I will need to let the power run out and then restart (whenever that happens).

SusyD

It's also quite warm where the experia label is on the back.

Uliwooly

you must press and hold them at the same time Power & volume UP

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