z2 screen does not totally black out when not in use

[hesper]

Hi, I noted after upgrading to lollipop os, that my screen does not totally off ( still some dim light is emitted from the screen) even when I have set the phone to time out the screen to after 5 mins is inactivity. Why is that so and what can I do to make it black out totally when screen is time out?

Appreciate all your advices.

[SophiaW]

Hi hesper

Welcome to the community! Since you're new please be sure that you have checked out our Discussion guidelines.

Since this has occurred after the update what I suggest is running a Software Repair on your handset as it is very likely to fix the problem. 

Download the PC Companion software and install it on your PC.

Once installed on your PC, double-click the PC Companion icon on your desktop to start the update.

Please ensure your phone is powered off and not connected to the PC when you begin this process. You are not required to connect the phone until after step 10.

1. Install and open PC Companion then select Support Zone.

2. Phone Software Update.

3. Start.

4. Repair Phone

5. Continue

6. Accept data removal

7. Next

8. Wait for prepare

9. Select Phone

10. Follow the connection steps

NOTE: The software repair will delete all user data

To back up your phone using PC Companion:

1. Go to Support  to install PC Companion on a Windows computer. 
2. When installed, start PC Companion on the computer. 
3. Connect your phone to the computer using a USB cable. 
4. Click Start under Backup & Restore. 
5. Follow the on-screen instructions.

Hope this helps! Keep us updated

[aelhamamy]

Dears,

I'm having exactly the same problem, the locked screen is not totally black out. As if there's power coming out of the black screen.

Is this a softwware or hardware issue? I don't know.

Appreciate your support

Regards,

Ahmed