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Xperia Z3 Water damage

chiheb
Visitor

Xperia Z3 Water damage

my dad just buy for me an xperia z3 (yesterday) 
i was happy with the phone i go to get a shower with it and al is good 
and before 1hour or 1hour 30min i go to beach i just wanna take a pic with the phone i check the flaps and i take it underwater about 10 cm  (they say150cm max) after 3 sec after i take the pic wich mean i stay in water about 10 sec and the phone stuck in the pic i don't know what to do i was afraid i check the flaps they was close i get the water and the phone restar i didn't know what to do so i go out the water and all the way he was open and close by his self i am home now i see the indicator one of them was red ( at the charger ) but i swear of god they was close i found my dad home and give it to him he say he will talk to the guy he buy it from 
i don't know i read this "/t5/Xperia-Z-ZL-ZR/Water-damage-Fix-Xperia-Z/td-p/894981"  i think they will not help me (  i mean the sony team ) do u think guys if reapare it my self better i am really confused help please ...

15 REPLIES 15
profile.country.GB.title
Uliwooly
Expert

@chiheb

I'm sorry to hear that. You have to contact the seller or your local Xperia care. it seems that one of the flaps wasn't firmly closed 

http://support.sonymobile.com/global-en/contactUs/

Keep in mind that if you repair it yourself or try to, you will void the warranty. 

Samuel1
Hero

I'm sorry to hear that.
I suggest that you contact your local support to get in touch with a service center.
Local support.

chiheb
Visitor

Is there a chance to repair it or change it ? it's new ... i didn't even download my music i want an xperia Z2 from 1 year ago and now after this ... the first and last smart from SONY after i see many ppl have this problem that's unacceptable hope they will give me a new one or just repair it ..
chiheb
Visitor

thnx 
but i swear of god i check it i am not that stupid .. 
btw i can't findd my contry --' in that link u give me ( the support contact ) 

Samuel1
Hero

The service center will decide on what will happen with the phone. It's impossible for anyone here to promise anything as it's up to the service center to rule out if the flaps have been insufficient or similar.

Samuel1
Hero

What's your country?

profile.country.GB.title
Uliwooly
Expert

@chiheb

Request a vacuum test from your local Xperia care, that will prove if there's an issue with your phone or if the flap wasn't firmly closed. 

chiheb
Visitor

tunisia 
my father buy it from france Thinking_Face Worried_Face 
Crying_Face

chiheb
Visitor

what is the vacum test ? what it do and what to prove ?