Hello. I've bought new sony xperia z1 compact but it has a serious problem. Every time I plug it in (to charge) it restores. The promo video keeps playing again and again, my wallpaper disappears and sets default and the worst thing is that all my photos I took before are deleted. (photos from whatsapp and messenger remain, music remains and gmail, whatsapp and viber remain logged in) All this used to happen when I plugged the mobile to charge but the last time it happened itself suddenly.
Please, can you tell me what it is caused by and what can I do about it? In this moment I do not reside at the same place I bought the phone at so I am not able to return it. Thank you very much.
