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xperia s stuck

msd1986
Visitor

xperia s stuck

pls help...! i have had a poblem with connecting my xperia s to my pc (vista) for a while now, as it just say s 'usb device not recognised'.  i can not find a solution to this problem. but now i need to as when i turned my phone on this morning it wont go any further than the xperia logo in the boot up process. when i use pc companion to try to repair the phone it doesnt detect it.. 

pls help! any and all suggestions will be greatly appreciated. ta

2 REPLIES 2
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Uliwooly
Expert

Try the basic, force restart the phone > press and hold power & volume up for 10 seconds > charge your phone for 1 hour then try again 

if that doesn't work then 

run PCC > follow all the steps to repair it > turn off your phone > connect your Xperia S 

Jake-SonyXperia
Champion

Hi msd1986,

You may also want to try an alternative PC to perform the software repair on the device, as this may be related to the drivers on the PC other then the handset.

Let us know how you get on with the software repair.