won't turns on

[Cold_Player]

hello there, i got problem with my xperia sola, so i did a factory reset and it won't turns on anymore, mobile keeps loading,

then turns off.. any solution? help please, im looking forward to your answer!

[SophiaW]

Hi Cold_Player, welcome to the community! 

A software repair is very likely to resolve this issue. You will need a computer with an internet connection & download PC Companion. Unfortunately if you cannot turn on & unlock the screen of your device then unfortunately you won't be able to back up your data, all data will be lost. 

Running the software repair:
1. Open PC Companion then select Support Zone.
2. Phone Software Update.
3. Start.
4. Repair Phone
5. Continue
6. Accept data removal
7. Next
8. Wait for prepare
9. Select Phone
10. Follow the connection steps

Hope this helps! Keep us updated

[Cold_Player]

Thank you so much for your answer! but it's not working:smileysad:, i can't even connect to the phone, it turns on, keeps loading and turns off. and goes like this https://www.youtube.com/watch?v=j6GqHr1lQ_g&feature=youtu.bepermanently... (PLEASE CHECK THE LINK)

[Uliwooly]

@Cold_Player

You will have to contact your local Xperia Care

http://support.sonymobile.com/global-en/contactUs/

[Cold_Player]

@uliwooly 

thanks for your reply, but there isn't any local Xperia care in my country..  

[Uliwooly]

@Cold_Player

Contact the seller

[Cold_Player]

Is there any other solution?

[Uliwooly]

@Cold_Player

If it's a hardware issue, you need to get it inspected, you could try to replace the battery but that doesn't guarantee that it'll work and it will void the warranty. 

[Cold_Player]

should i remove battery and then plug the same battery again? does it works?

[Uliwooly]

Yeah, give it a try

@Cold_Player