Trouble with te camera

[olivgeig]

Hello everybody, I have some trouble with my new M4 aqua. When I use the camera app for filming something that's work but when I want to see the video I can't.

The video doesn't start.

Can someone help me ? Sorry for my poor english.

[_alexdon_]

Try settings-apps-all-camera,force stop and clear data. Restart.

Also,do you have enough internal memory?

[Jake-SonyXperia]

Hi olivgeig,

Welcome to the community,

Does the same thing happen to pictures or only videos?

[AlexandreRodrig]

I´m facing the same problem here.

This weekend I have recorded 4 videos using M4´s camera, but I cannot view them in the cell phone.

The files are in MP4 format. I´ve also tried to see these videos in my computer, but I can only hear the audio, no image. 

I could not find any setup about file format used by the camera. Any tip here?