Phone ear Speaker don't work

[tonyvenad]

Hello Support;
Today suddenly my phone ear speaker stopped working.During Call, I can get the sound through loud speaker or earphones, but no sound through normal ear speaker. What should I do....?

[Uliwooly]

@tonyvenad

Check if there's anything inside the headset jack, also 

settings > about phone > diagnostics > test the ear speaker.

[tonyvenad]

There's nothing inside the jack. In diagnostics, when testing the ear speaker it's shows the loud speaker sound. Loud speaker and the headset working correctly, only ear speaker is not working......

[Uliwooly]

@tonyvenad

You could try PCC but it might be a hardware issue

PC Companion (PCC)

Bridge (for Mac)

Alternatives on How to backup Xperias

http://talk.sonymobile.com/thread/36355

http://support.sonymobile.com/global-en/contactUs/

[tonyvenad]

What I should do with PCC...? Repair with PCC will solve the problem....? How I could find whether it's a hardware or a software issue....? Please help..., the phone is only 50 days old.

[tonyvenad]

My Z3 ear speaker(loud speaker is working) not working since yesterday. From formar post they suggested to go for PCC. What I should do with PCC...? Repair with PCC will solve the problem....? How I could find whether it's a hardware or a software issue....? Please help..., the phone is only 50 days old.
And also, one 👂 ear like notification is there in the notification bar with a small caps T along with it, weather it's anything related to ear speaker.

[Samuel1]

Yes, you should try to repair the phone software using PC Companion..

Before repairing your device you may want to backup your information first. Check out this topic for more information on how to.
How to backup?

If the issue should still remain I think that this needs to be examined and fixed at a repair center. For more information about how to submit your phone for repair and where, contact your local support team.

[tonyvenad]

May I know what is that notification....?

[Uliwooly]

@tonyvenad

Could you elaborate on your question

[tonyvenad]

Thank You ...