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pc companion and update service problem

jemmy7776
Visitor

pc companion and update service problem

pc companion not repairing my phone when i try to repair it says " no software available for your phone please try again later"
i tried everything like factory reset, repairing via update service but it says " latest software installed" and skips the repair option.
i went to service Center and they installed software . firstly when i connected my phone to pc companion and tried to repair then i was successful but when later i tried to repair then the same situation created ' there is no software available for your phone'
why this is happening again and again??
23 REPLIES 23
alexrx
Enthusiast

Hi there,

Have you tried this?

Connect the phone to the computer via USB > run the PC Companion > Press "Your phone / tablet is up to date"(above left) > Choose "repair my phone / tablet" and then click to "Next" option.

NOTE: Updating and repairing are the processes with the same steps.

Cheers.

jemmy7776
Visitor

yes i tried that but when at last i select my phone and connect it in flash mode it says again "no software available for your phone"

if i try to repair via update service then it skips repair option and says 'latest software installed'

please help me i m unable find any solution Slightly_frowning_Face

jemmy7776
Visitor

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alexrx
Enthusiast

If you click on the "Your phone / tablet is up to date" you´ll get the following pop up window with "repair my phone / tablet" option.

I'm sorry, but I really can't imagine what kind of problem you really have. 

PCC.png

alexrx
Enthusiast

What version of OS you are using? Windows 8?

jemmy7776
Visitor

I have windows 7.
I tried repairing my phone on another pc but same problem Slightly_frowning_Face
jemmy7776
Visitor

please someone help me please........

Slightly_frowning_Face

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_alexdon_
Expert

Settings-xperia-connectivity-usb connection mode-select mtp.

alexdon
jemmy7776
Visitor

thanks for replying 

but i tried that

my device always been in mtp mode.