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No sound on a message

Blan02
Visitor

No sound on a message

My xperia z3 compact does not sound whenever i have a new message ..i already adjust the settings.
15 REPLIES 15
Blan02
Visitor

I only use the preloading messaging ..i already did the clearing of data on the app.
profile.country.GB.title
Uliwooly
Expert

@Blan02

Boot on safe mode

Blan02
Visitor

I already did it. Still on no sound..
Blan02
Visitor

Any other options .
profile.country.GB.title
Uliwooly
Expert

@Blan02

Repair the phone with PCC

PC Companion (PCC)

Bridge (for Mac)

 

 

 

Alternatives on How to backup Xperias

 

http://talk.sonymobile.com/thread/36355

 

SophiaW
Enthusiast

Blan02 I agree with @Uliwooly, follow his advice. 

Here are some further instructions:

Note: a software repair will delete all user data, to back up your phone:

using PC Companion
1. Go to Support to install PC Companion on a Windows computer.
2. When installed, start PC Companion on the computer.
3. Connect your phone to the computer using a USB cable.
4. Click Start under Backup & Restore.
5. Follow the on-screen instructions.
(Exactly what contents will be backed up may differ depending on phone model.
You can view detailed information about this as you follow the steps in the Backup & Restore wizard).

using Bridge for Mac
1. Launch Bridge For MAC.
2. Select "Back up your Xperia device".
3. Select the data you wish to back up from your device (the windows can be expanded for more detail as below; then select "Next".
4. The backup will now be in process, do not disconnect the phone while this runs.

Running the software repair on PC Companion:
1. Install and open PC Companion then select Support Zone.
2. Phone Software Update.
3. Start.
4. Repair Phone
5. Continue
6. Accept data removal
7. Next
8. Wait for prepare
9. Select Phone
10. Follow the connection steps

Running the software repair on Bridge for Mac:
1. Launch Bridge for MAC without the handset connected.
2. On the Main Window select "Xperia > Repair Xperia Device".
3. Ensure the phone is charged and select "Ok" in the following window.
4. Select Continue on the following page.
5. Wait until the initialising step is finished the continue as below.
6 . Select your model of phone from the list that appears
7. Follow the connection steps that appear, ensuring that you are holding the relevant button down before during and after the connection phase until the update/repair begins.

Keep us updated.