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My Sony z keep turning itself off randomly

Lilin
Visitor

My Sony z keep turning itself off randomly

In one day... My Phone turning itself off randomly...
The battery was fine... Software just updated the latest one too... But, still turning itself off randomly every minute Slightly_frowning_Face
21 REPLIES 21
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Uliwooly
Expert

@Lilin

How old is the SIM card? is it a MICRO SIM card or a trimmed SIM card?

Phy
Legend
Legend

You could boot on safe mode for few hours and see if you experience the same reboot issue

http://talk.sonymobile.com/t5/FAQ/How-to-boot-your-phone-into-safe-mode/m-p/348008#U348008
Joydeep
Visitor

I am facing the same issue. It works only when the phone is connected to a power source. Even with 100% charge, once you disconnect the charger, it shuts down automatically. This has happened after the Lollipop update only.

Phy
Legend
Legend

@Joydeep

It has been suggested to reinstall lollipop with Sony PC Companion

http://support.sonymobile.com/gb/tools/pc-companion/
Joydeep
Visitor

Now this is where it gets super weird.......

The small pin on the micro USB port which connects to the charger broke on my phone. I had gone to the Authorized Service Center of Sony and they simply refused to touch my phone stating that since its a Z series phone which is water and dust resistant, the company does not allow them to touch those phones. Spoke on their online customer support who echoes the same thing and suggested me to send the phone to the company itself via the service center. He told me if I decide to do that, i have to pay a handling charge irrespective of whether my phone gets repaired or not. 

So i decided to find another solution. I got myself a Sony Dock Charger for Xperia Z which was specifically launched for users like me whose pins have broken. Now that Dock charger does not connect to my laptop no matter what I do. As in my laptop doesn't recognize the phone when its connected. 

So, PC companion is also not possible for me.

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Uliwooly
Expert

@Joydeep

The dock is only to charge the phone, so it will never work with PCC, with that said, there isn't much to suggest here, I'm sorry.

Lilin
Visitor

Trimmed simcard... And I use it nearly 6 years....
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Uliwooly
Expert

@Lilin

Get a brand new MICRO SIM card

Joydeep
Visitor

So that means the time has come to throw my phone into a dust bin.

Huge mistake I did by buying A Sony Phone. Never buying again.