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Hardware or software problem?

catn89
Visitor

Hardware or software problem?

I've had a sony xperia z3 compact for a few months now.
May be worth noting this phone can get really hot when in use for instance if ive been using it for a while or if im using a game on it such as sim city.
Sometimes the touch screen gets a little unresponsive. Usually banging the phone down on a surface (not too hard) seems to resolve it...
Well today it was a bit warm and suddenly the whole top half of the screen stopped working. I was a bit stressed, id missed a train and had to make an important phone call to say id be late so after restarting it to no avail i did the usual tap..well i guess i was abit stressed and banged a little hard the scren cracked oops. Anyway now the whole screen doesnt respond to touch (although i can still see it fine). I thought id try and see if any of the problem was software based but on pc companion following the steps as normal it doesnt work when i recconect the device while off holding the volume down button. May be because i am using an ancient computer (windows vista). It recongises the device when its on just not when its off.
Do you think half the screen not working was a hardware problem and i should just go get the screen fixed. Im on a low pay job atm and would be pretty if i fixed the screen and it still didnt work...

Edited due to foul language

1 REPLY 1
Thommo
Genius

Sorry to hear this but you would need to either return your device to the place of purchase or contact Xperia care and have your device inspected http://www.sonymobile.com/global-en/support/contact-us/