Exchange ActiveSync not probably working after Lollipop Update

[simmeee]

I've Updated my Xperia Z1 Compact to Lollipop 5.0.2.

Now i have two Problems.

I have 5 Exchange Accounts and all of them only show new Emails hours after receiving in Exchange.

Seems like Push is not working probably.

One of the Exchange Accounts has all my Contacts with Phone Numbers.

After two days the phone deletes all these Contacts from the Internal Phonebook. In Exchange they are available.

I've already made a full wipe but the Problems stay.

[palak08]

Hi,
I am facing the same issue. I have only one exchange account.

It was workinh fine until i upgraded to lollypop.

Is it a known issue?

[sw33p3r]

Same issue here, enterprise Office365 exchange account, synching mail fine, contacts not even showing up to filter.

[Rickard]

@sw33p3r

Did you select the option to synchronize all emails? I believe it will first synchronize emails and then contacts and calendar and you will not see the contacts until it has synchronized all your emails. If you have a very large number of emails in your account i would not recommend that you synchronize all of them. Try removing the account and then add it again. In the setup guide when it asks you which time span to synchronize, select a week or so and see what happens.

[Defe110]

Same issues here. Since Lollipol update contact details are not sync correctly. Every now and then all seems to be ok but next time I try to call no contact details in the list. Before update all work correctly. Also Favourite contact details will be lost same time. I have reset phone to factory settings without help.

[OtmShank]

Mine has the same issue after updating to 5.0.2. I figured out, that sync is actually working if you don't change settings after manually creating an account. But regarding the calender only the future entries and the past 2 weeks are synchronized. After changing the setting to synchronize 1 month, 3 months, 6 months, or all events all calendar entries disappear. Changing back to 2 weeks does not help at all, Only deleting the account and creating a new one brings back the entries.

Since I want to see events that are older as 2 weeks as well this is very annoying. Hope that Sony is going to fix the bug soon!

[Rickard]

@Defe110 and @OtmShank

What type of server are you connecting to? Is it a Microsoft Exchange server or some other server with ActiveSync support?

What happens if you try the account in another client like https://play.google.com/store/apps/details?id=com.syntomo.email?

[OtmShank]

I connect to my www.outlook.com / www.live.com account. Since the service is managed by Microsoft I assume the backend is an Microsoft Exchange Server. I just tried mailwise. Mailwise synchronizes the same timespan of calender events (max. 2 weeks ago), but in Mailwise there is no setting to go beyond 2 weeks in the past (like 1,  3, or more months). So, the problem is still the same.

When I use the web interface of outlook.com I can see all calender events in the past.

[Stepouch]

Hi All,

 I'm facing same issue with ActiveSync. I tried to remove and create account after upgrade and it synchronized mails just once. When I try to refresh mails it tells me it is not possible to connect to the server "Nelze navazat pripojeni k serveru". I doublecheck settings and behaviour is the same. On the terminal with previous firmware it works perfectly. Other clients like g-mail and personal IMAP and POP3 works fine as well.

Kind regards

Stepan 

[Sluggern]

I'm seeing exactly the same issue with a Z1 Compact after Lollipop upgrade.

Currently running build number 14.5.A.0.270. 8.5 GB free space on phone. Only syncronizing e-mails for last week.

Using Office365 with server outlook.office365.com

I've been trying to correct the problems for a couple of weeks now.

Last time (about 10 days ago) I did a factory reset of the phone, removed the phone from Mobile devices in Office365 and setup ActiveSync.

Today the contacs were gone again, and (again) I had to delete the ActiveSync account and reenter it to get my Contacts syncronized.

[Keimpe]

Hi everyone,

I had the same problem and found a fix. Unfortunately, it's a commercial one (but I'm very glad I got everything working again, so I'll probably buy it): I installed the "Nine" Exchange ActiveSync app (http://9folders.com/) from the play store and now everything on my phone is synced and up-to-date again.

Kind regards,

Keimpe