Earphone and turniung off problem with Z1

[beg]

Hi,

After updating my Z1 to 14.1.G.2.257 I have 2 problems with my Sony phone. First my Sony earphones won't work correctly because only one earphone is working, and when I connect them to my computer earphones are working normaly. Second problem is that sometimes my Z1 turn itself off That happend 2 times so far.

Pls help. Thx.

[Alexander1]

Have you tried with another headset in your phone? Does it behaves the same? 

Does your phone restart if you start your phone in safe mode? 

http://talk.sonymobile.com/t5/FAQ/How-to-boot-your-phone-into-safe-mode/m-p/348008#U348008

[coolasrevi]

Ear phone is defective, take it to service center where they will provide a new one, if its under warranty, turning off try Repair using SUS or PCC

[beg]

Hi. Thx for reply.

I plugged in other earphones in my Z1 and the same thing was happening. And when I plugged Sony earphones into Samsung Note 10.1 tablet everything was ok. So Sony earphones was ok. But now, few day later, everything is ok. Maybe this happend because I put my Z1 in the wather a day before.

Also Z1 didn't turned itself off several days.

[Sam]

If the headphone jack was still wet when you tried to make use of the headphones then yes this could certainly cause this problem.

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[earphone]

i encounter the same problem too. I exchange the phone 2 weeks ago, now the problem occur again. Please provide a solution

[iShinChan]

I have the same problem since 2 days now. I have used the my beats by dre, the sony earphones and philips earphones and only the right one works. In safe mode doesnt help.
How can i resolve this problem?

[Ben_Ty]

The same thing happened to me. Although I was using a Z Ultra. Then I asked someone from Sony about the problem. I had it changed with another unit. I thought it was an isolated incident. It turns out it happened to others as well. It just happened on the third day I had the phone. And I never used it underwater. Now I'm using a Z1 and I haven't encountered the same problem so far. I'm sure Sony will change your unit as it's impossible that it was caused by normal wear and tear, considering it only happened a few days or weeks after you purchased the phone.

[Doula]

Same thing happened to me on my XPERIA Z1