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Camera wont work (sometimes)

Min3MonDE
Visitor

Camera wont work (sometimes)

my camera loads long or it is only black. my focus don´t work and after a short amounth of time it starts to glitch with purple lines.

i already reseted the phone but nothing changed. i got it yesterday. (frontcamera works perfectly)

1 REPLY 1
Hampus
Champion

Hi,

That does not sound right. Have you checked so the phone has the latest software? Install PC Companion at your computer, connect the phone via USB-cable and PC Companion will tell you if there are any updates available:
http://support.sonymobile.com/global-en/tools/pc-companion/

Otherwise, I suggest that you contact your retailer and/or local support team for further information about how to proceed with this in the best possible way:
http://support.sonymobile.com/global-en/contactUs/