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Android upgrade has deleted all my contacts

Monkey71
Visitor

Android upgrade has deleted all my contacts

HELP! My z1 compact upgraded the Android software this morning and has detail my contacts. I have tried to import them but nothing happens. I also can't make any phone calls, the phone just restarts when I try. Any suggestions?
4 REPLIES 4
Hampus
Champion

Hi,

If I understand you correctly, no contacts appear if you import them? I suggest that you check the filter via Contacts > Menu button (three dots) > Filter.

Does the phone restart completely so you need to enter the PIN-code (if you have one)? Are there any error messages before the phone restarts? Perhaps you could clear data for the phone application via Settings > Apps > Swipe to the tab "All" > Phone > Clear data > Restart the phone and try to place a call.

Steveb11
Visitor

I have the same problem with Z1 Compact - updated the OS this morning as prompted and now have no contacts, won't let me import a stored VCF contacts file, and I can't make calls!!!

HELP.

Please

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Uliwooly
Expert

@Steveb1

Make sure that the contacts have the correct number

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Amfion
Expert

Had exactly the same problems: No contacts and no phone function, but evertything fine after repair with PC companion. Does seem to be a problem with this update.