Hi All,

I have about 5 days to fix an issue before I return my new Bravia 4k TV for a refund! I'm hoping someone can help as I like the TV otherwise...

Situation:

I have a NAS drive on my local network (WD MyCloud EX2 Ultra) with DLNA enabled. I use this to view family photo albums and videos on various devices attached to my home network.

Issue:

My TV recognises and "sees" my attached NAS storage device no problem but when using the pre-installed  "Media Player" app, I select to view photos but it takes an age to actually display the folders - just get the spinning blue circle for about 90 seconds before it eventually displays. Once eventually in, its fine and functions as I would expect but the delay makes it so unusable.

I can access the NAS with no issues at all on two other smart TVs in the house and on the same network so I am convinced this is nothing to do with the network or NAS device. Its almost like the Bravia is indexing the whole drive every time it tries to access it - its that slow. 

Nothing I can see in the TV settings can resolve this and I've tried all the usual stuff like clearing the TV cache and doing a factory reset etc but no luck. I've also tried a different media player app from the Android store but the same thing happens - really slow to access the NAS folders.

Would be grateful if anyone could help before I reluctantly have to return the TV as this use was one of the main reasons for purchase. 

PS Sony support have been unable to help and suggested it was "just a limitation with the TV" - considering the other smart TVs in my house are about 5 years older and cost a third of the price I'd be very disappointed if that was the case.

Thanks in advance,

GJ