WH-1000XM4 sound gets cut off whenever I cough or if I suddenly look down.

[Alexoferith]

Hi,

I wonder if anyone can help me. As title. I was watching Youtube Videos, and then I coughed as I am a smoker. The video will be paused and my WH-1000XM4 will go into a "Sleep mode"?

I know that if I am watching a video and for whatever reason that I have to remove the headphone, the video will be paused. This is a great feature. However, I don't understand why it will pause the video whenever I cough or sneeze. Sometimes, this will also happen if I bow my head down which happened when I dropped my pen so I just looked down instinctively and the video was paused. Is there anything I can do to stop this from happening in the future? Many thanks in advance for your assistance.

Regards,

[SkyNet404]

Try to disable the wearing detection and speak to chat, and test it once more, hope that helps. 
 

[Alexoferith]

Thank you very much for your response. I am really sorry. How do I disable the settings that you have mentioned? I mean where do I find them to disable them? Many thanks in advance.

[SkyNet404]

Here's the speak to chat: http://bit.ly/3Zh7pxu.
And here's the wearing detection: http://bit.ly/3J7lhVf.
Usually you disable/enable features through the supported app headphones connect: http://bit.ly/3tFCIEv.