WF-1000XM3

[speednissen]

Since purchase, it happens that the sound stops approximately every fifteen minutes for half a second before it continues again. It happens both when they are connected to my phones or PC. Does anyone know if anything can be done. Unfortunately, they are so old that the warranty is not valid

[jumpsuit]

Hi @speednissen and welcome to the Community

Have you tried resetting them or restoring them to factory settings to see if that helps?

If not and you're not sure how to,have a look at these instructions:

Resetting the headset 

Restore factory settings 

Hope this helps 

[HannahEd01]

Hey speednissen, 

Adding to jumpsuit, make sure they're up-to-date as well: https://www.sony.co.uk/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm3/softw...

Since the issue happens with multiple devices, then it will need a service. Are you based in the UK or Ireland?