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WF-1000 XM4 Right Earbud Battery Drain

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paulede75
Explorer

WF-1000 XM4 Right Earbud Battery Drain

Having an issue with right earbud and severe battery drain. 
It may reduce from fully charged to 20% (with low battery notification) within 1 hour of use. Left earbud would still show 80+%. 
If I put back in case it may jump by 20% straight away. Something is not right. 
I am on latest software and have reset both earbuds - but issue persists. 
They are still within warranty but I wondered if anyone had experienced similar and may have suggestions before I request a replacement?!?

2 REPLIES 2
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Sonyvores
Contributor

sounds like a battery issue? You better ask for a replacement unit

Piscie
Community Team

Hey @paulede75, are you getting this issue constantly with the right bud? If yes and you've initialized the headphones already and it still draining quickly, that seems to be a hardware issue I'm afraid 😞 Try reaching out to the Sony support reps directly to arrange a repair.