Sony WH-1000XM3 quick mute

[Uberbres]

I've recently bought the Sony WH-1000XM3 and was expecting there to be a quick mute function on the headphones rather than having to go to the laptop or phone application and mute within that. I'm very disappointed that there isn't!

I have a cheap headset on my office PC that has a physical button on the headset which I regularly use and is very convenient when in conference call and there is noise in the background that otherwise gets picked up by the mic.

Surely this is a function Sony can add into this headset!

[Anonymous]

Hi there,

Thanks for your feedback. I'll pass it on.

Best wishes,

M

[Uberbres]

@Anonymous Did you pass this message on and did you get a response? If so what was the response and is their any progress on a getting this feature added?

[Win_88]

Hi @Uberbres

I know the headphones have a Quick Attention Mode which can be used by covering the right touch panel:

https://helpguide.sony.net/mdr/wh1000xm3/v1/en/contents/TP0001703150.html

You can also pause playback with the touch functionality:

https://helpguide.sony.net/mdr/wh1000xm3/v1/en/contents/TP0001703116.html

This works the same way as play/pause buttons on other headphones. The functionality depends on the Bluetooth profiles supported by the connected device.

Win_88

[Clee23]

Hello Sony!

When can we escpect the very basic feature?

Still cannot believe, that after spending >200€ for Wireless Headphones, i cannot mute the micro in calls. This is very basic and easy to implement. When can we excpect an firmware update?

Kind regards,

Clemens

[Win_88]

@Clee23 not sure if this will be added, but I sent your feedback to Sony via their contact page.

[Uberbres]

That function doesn't mute the microphone

[Uberbres]

@Win_88 I meant to say Quick Attention Mode doesn't mute the microphone

[Win_88]

@Uberbres yeah that true. Muting needs to be done using the connected device.

[brunojohnson]

I completely agree, a quick mute hand gesture is necessary. When used as a headphone for any time of call, a mute function on the headphone itself is essential. Can this please be introduced by firmware update?