MHC-V83D Problems with random sound interruptions

[ingub82]

I have bought an MHC-V83D. While playing my music, independent from playing it over Bluetooth or wired connection, the sound is randomly interruped by going a short period in mute and showing in the display "LVL ...". Some days it takes place once in an hour, some days it is every 10 minutes. How can I solve this issue?

[Bat_Rick]

Hi ingub82,

I would recommend to reset the unit: https://helpguide.sony.net/has/mhc-v83d/v1/en2/contents/TP0002736369.html?search=indicator

[IamNic]

Hello @ingub82,

do you have a microphone connected to the system?

- Nic

[ingub82]

I have not connected an microphone. Also the reset did not work!

[IamNic]

Hello @ingub82,

have you tried every option on the touchpad to maybe "force" the behavior? Maybe it is a bad contact on top of the device which triggers an effect which mutes the music temporarily?!

Also have you tried covering the IR-Sensor? Maybe the remote or another device send a command which mutes the music. The crosscheck would be to cover the IR receiver on the device to block ANY IR signal.

- Nic

[HannahEd01]

Hi ingub82 , if all the steps didn't work I suggest to send it for inspection.

You can use the link here to find the nearest one:

https://locator.sony/en_GB/servicecenters/?zoom=5&latitude=54.29088&longitude=-2.37305

[sholacivileng]

HI

Have you found a solution to this problem yet? I've got the same issue and I am frustrated.

[sholacivileng]

Thanks But this doesn't work. Some say the software needs an update, I have updated it, still problem persists.

[EMS_MO72]

Hey @sholacivileng 

I don't think that this model has an update option.

But you can try the steps in these links to troubleshoot the issue: 

https://helpguide.sony.net/has/mhc-v83d/v1/en2/contents/TP0002736369.html

https://helpguide.sony.net/has/mhc-v83d/v1/en2/contents/TP0002736370.html

Also, you can try to test the speakers with other devices and check if the same issue will happen or not so we can eliminate the factors