Call back from a manager and told it would take well over a week for my credit card to be paid back.
I said that in light of the terrible errors made by his team an excepetion should be made and was told this could not happen as "the system does not work like that". I asked to speak to a senior manager and he said he was the manager and if i were to escalate the complaint i would get the same answer.
placed on hold for 5 minutes during call and not told why.
I asked for a copy of the complaints procedure - he said there wasn't one he would send me a link to customer services - he hasn't.
I asked why an oder for aTV was raised on my account with someone elses bank details on it - he said this was done in order to raise credit note and i should not have received the email with details and order confirmation - yet another mistake.
I honestly don't think he was very bothered which is pretty much what i expected really - deeply sad - love sony products and to think of all the money the company puts into design and manufacture and marketing just to have customers alienated by customer services.
Can't believe the experience i have had, don't understand why i have been told blatant mistruths and so many errors made on a simple order for a pro camera lens???
Will be taking this forward to Sony HQ for senior management to look at as lessons need to be learnt from this.
In the meantime will sit and wait for my credit card to be refunded and hope that no further dreadful errors are made
