Thought I would re-visit the issue of the brick lying un-used in our loft with a search for this subject. Bought Sony Bravia TV back in April, entered the competition, won a PS4, fantastic. Never won anything before and we were over the moon. Received it in June and then.....
Since then it has sat like a brick in it's box, dead. It has never worked, not once, a victim of the blue light of death, simply won't turn on.
Sony Playstation support have been nothing but obstructive and sometimes plain rude in their attitude, They state I must send it in for repair, and if they cannot repair it they will only send out a re-conditioned second-hand unit. I have been arguing this is poor service and they should simply replace it with a new unit, but no. If I had bought it from a retail store this is exactly what they would have done, but because it is a prize in a Sony promotion, then no. This has done nothing but convince me never to buy anthing Sony again.
Has anyone else had a similar experience? I have read a few forums that these PS4's are part of a batch which they needed rid of due to manufacturing issues. I would really appreciate any information from people in a similar situation.
You buy a brand because of it's reputation, and then so easily that customer confidence can be lost due to poor follow up service. Not good enough. My wife and I have said many times, what if we had actually bought this as a present for our child for a birthday or Christmas day, and it wouldn't work.
