Proximity Sensor Issue for Xperia XZ

[klay79]

Hi, 

Well the normal situation when in call and the phone is near the ear the screen will turn off and when you put away the device for example to dial a number the screen turn on to make any operation. In my case it stays off all the time until I either end the call or to put my finger over the sensor to turn it on ( its not just simply put a finger it involve alot of hassle) I've preformed software repair using pc companion but unfortunately it didn't work. 

Any suggestions other than take my devive to service center🙏

[Uliwooly]

@klay79 

Is there anything covering or partially covering the proximity sensor, such as a protective film, glass?

[klay79]

No nothing is covering the screen. 

[Uliwooly]

@klay79 

Could you test your device?



Settings > About phone > Diagnostics > Test

Oreo

Settings > Support > Tests

[klay79]

Yes. Its clear that its not working! Is there any precise patch for this issue or its not common!

Could it be hardware malfunction ? 

[Uliwooly]

@klay79 

Do you have the latest update? which android version and build  number is your phone running?

[klay79]

Supposed this is the latest build  and update

[klay79]

Supposed this is the latest build  and update. 

What do you think? 

[Uliwooly]

@klay79 

Sadly I can't see the screenshot until it gets approved. 

[klay79]

Any suggestions?