Original earphone is not working

[Xia_Cui]

Hello,

I found one of the ear (left-side) doesn't work, the other one works perfectly. It's the original earphone included in the box, can I ask for a replacement or send it back for repair? My XZ2C is in warranty.

Thanks,

Xia

[najodleglejszy · Accepted solution]

@Xia_Cuiyour best bet is to contact your local support and ask them about it. they'll know best what warranty terms apply in your region.

https://support.sonymobile.com/global-en/contactUs/

[Xia_Cui]

Thanks they told me to send back the device.

[wpcoe]

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@Xia_Cui wrote:

Thanks they told me to send back the device.

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None of my business, really, but I'm curious:  Did you have to pack up the phone and all the accessories to send back, or did they let you ship just the earphones?