Hi here is problem keyboard not working properly can not get numbers 🔢 some letters or icons can yo

[Billydenise1]

Hi here is problem keyboard not working properly can not get numbers 🔢 some letters or icons can yo

[Uliwooly]

@Billydenise1

Do elaborate as much as possible so we can help you

[Billydenise1]

I am struggling when typing on msgs unable to use icons :smileybomb:etc hashtag commas the at symbols 🔣 some 🔤 and numbers, back button keyboard is not working properly 

[Uliwooly]

@Billydenise1

Does your phone has a protective case, film and/or glass? 

Could you test the touchscreen?



Settings > About phone > Diagnostics > Test

Oreo

Settings > Support > Tests

[Billydenise1]

Hiya yes it's in a case and has glass protector on it, so did touch testand all others OK 

[Billydenise1]

Sorry close its self there but touch test failed and hearing one too all others where ok