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Z3 Dead phone red light flashing

Dexos_the_Cat
Visitor

Z3 Dead phone red light flashing

Ok today my phone was sitting on my desk not being used at all. I hadn't used it in about 30 min before that and battery was at 75%. So i was sitting there and the screen turns on by itself I thought ok phone call or text. I try to unlock the screen I noticed there was no signal bars red x and screen would not unlock it was frozen then about 5 seconds the phone turns off.

Now it will not power on and I have tried 3 known good chargers but the led in the top flashes red. If I press power down button led stays solid red as long as I hold power button on when on charger. If I unplug from charger power button does nothing not even power + down or up volume. I even tried little yellow reset button next to sim card nothing. Is my 4 month old phone shot? The sony companion app on pc does not find phone either this blows.

16 REPLIES 16
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Uliwooly
Expert

@Dexos_the_Cat

Try this

connect the phone to a wall charger, not a dock, nor a magnetic cable nor a computer > press and hold power & volume up for 15 seconds > let it charge for 3 hours > after 3 hours > repair the phone with PCC

PC Companion (PCC)

Bridge (for Mac)

 

 

 

Alternatives on How to backup Xperias

 

http://talk.sonymobile.com/thread/36355

 

Dexos_the_Cat
Visitor

I had 75% battery when this happened its been on WALL charger for 4 hours 15 minutes led still flashing red. I tried connecting to pc companion will not recognize it. I've got to get something done this is my only phone no land line.

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Uliwooly
Expert

@Dexos_the_Cat

You will have to contact your local Xperia care

http://support.sonymobile.com/global-en/contactUs/

Dexos_the_Cat
Visitor

Thank you trying to open chat I have no phone to call them at all lol.:smileyhappy:

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Uliwooly
Expert

@Dexos_the_Cat

lol, keep us updated. 

Dexos_the_Cat
Visitor

sony support is utterly useless the chat lady said its a sorftware issue i need to use my pc to fix it. I told her pc companion will not find it. She told me i need to call support then i have no phone i tell her she said i need to call and use exhange sigh. I have very sensitive personal info on there do they factory reset phones after fixing them. Im affraid to send it in lol.

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Uliwooly
Expert

@Dexos_the_Cat

PCC will delete everything on the Internal storage, just remove the SD card and everything will be gone. 

Dexos_the_Cat
Visitor

I'll try it again hopefully i can atleast delete it i had no sd card. Thanks for the help though.

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Uliwooly
Expert