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Xperia Z2 water inside camera

piggy1987
Visitor

Xperia Z2 water inside camera

So my phone got wet for the first time last week.

a 1/2second 10cm dunk into warm water.

Boom, 5 minutes later I can't work out my fuzzy pics tIll I realise the camera lense is full of condensation/water.

tried the drying out with caps off, no better.

I am a bit annoyed that my "waterproof" phone cant cope with a quick dunk in shallow water.

Bit rubbish, no!?

Sony want me to send it off now...so i will be without a decent phone for who knows how long now Slightly_frowning_Face

13 REPLIES 13
Thommo
Genius

Sorry to hear this but you would need to either return your device to the place of purchase or contact Xperia care and have your device inspected http://www.sonymobile.com/global-en/support/contact-us/

piggy1987
Visitor

currently in chat with a agent

piggy1987
Visitor

So as with some others, the rear glass shattered all by itself.

I was sat next to it while it sat happily on a cushion on the sofa. My wife could hear the cracking and asked if that was my phone...

I picked it up, received some nice glass splinters and was amazed to find the back of the phone looked as though it has been hit with a hammer!?

As my camera had also misted up recently after its first and only 5 second dip in water, I sent it back to Sony for repair/inspection.

After SEVEN days of it being "examined" they have quoted me £215 for the repair!? 

Er, no. I am not paying for your problem to be fixed Sony. (and I am not paying £22 for you to return it still broken AND a danger to use due to the broken glass)

I am just popping this message up on the board as I know others have had same problem and got it fixed under warranty, and this gave me hope, thus sending mine in.

if it was damaged/accidental damage i would use my insurance, I dont mind, I just want my phone repaired and my insurance has a tiny excess. 

other than the fact its a fault with this phone, the glass is advertised as "shatterproof" and the phone as "waterproof"....both which I have without trying hard AT ALL, proved false.

Sort it out Sony. 

(oh and I would like my phone back too please)

piggy1987
Visitor

sony have now had my phone for 6 weeks.

Why don't they communicate with the customer...the one paying them?!