Community

georgiagr

Hello, I have read everything about sudden death of Xperia Z, I have tried everything but still doesn't react. I pressed all the combinations of the buttons, I charged it, but nothing, no lights, no vibes, nothing...Any other solutions?Except giving it for service that will take up to a month to take it back...

_alexdon_

You may need to perform a software repair using PC Companion.The process will erase all internal memory.You might need to charge your device for about 1-2 hours before so the device has at least 80% battery.

Make sure the device is not connected to computer or laptop and turned off (sometimes you have to press power button and volume up until the device vibrates 3 times or on some devices you have to press the small button near the SIM tray or on the back of the device).

Open PC companion->support zone->phone/tablet software update->repair my phone/tablet blue highlighted.Follow the steps given,do not connect your phone until prompted to press volume down while plugging USB cable. If PC companion does not start the repair process, you might need to run it in compatibility mode with Windows 7 (in some cases XP).

alexdon

Uliwooly

@georgiagr

If that doesn't work then contact your local Xperia Care

http://support.sonymobile.com/global-en/contactUs/

Jake-SonyXperia

Hi georgiagr,

Welcome to the community,

You may need to also replace a SIM card or SD card, as these can also cause boot issues, although do the instructions as supplied by Alexdon first and then look in to replacing these items.

Let us know how you get on.

georgiagr

Thank you all for your responses!!They were really helpful, nothing wokred though!!I tired everything many times!!It's not responding to anything, even to the PC Companion repair!!I am really dissapointed!!