Four months ago, I dared to switch from BlackBerry to Sony. The Xperia Z3 Compact was the first Android phone that really attracted my attention - so I bought it.
Until two weeks ago, I was pretty content with it, I didn't regret my decision. Until I tipped over a glass of water.
The device got a little wet, especially the display, but I dried it with a clean towel immediately. All lids had been entirely closed. No hairdryers or radiators involved.
Result: The "water-proof" device's display left the service, the camera lenses were wet/tarnished.
Right next day, I sent the device back to Sony. This was two weeks ago. Sony's contract repairshop confirmed the "water damage" and classified it as warranty case. Now, for almost 10 days, the status is remaining the same: device will be replaced as soon possible. When I called Xperia Support in Germany (VERY difficult to get through...), they told me: nothing. According to Xperia Support Germany, it might take five days or four weeks or however long until I eventually receive a replacement device for mine.
In my mind, this is completely inacceptable for a globally acting premium brand like Sony. The Z3 compact is available at all German retailers (amazon, MediaMarkt, redcoon, Saturn, various telecom companies, etc.) but Xperia Support tells me they couldn't solve my problem. That makes Sony's support even worse than LG's...
Please, Sony, don't be that kind of company that only focuses on first-time buyers.
