@Jake-SonyXperiaSupport wrote:
Hi Wolfang,
Welcome to the community! Since you're new please be sure that you have checked out our Discussion guidelines.
Have you tried holding down the Power key and the Volume Up key together for around 10 seconds? this should allow the handset to reset and start.
let me know how you get on.
If the above does not help you may need to perform a software repair using PC companion.The process will erase all internal memory.You might need to charge your device for about 1-2 hours before so the device has at least 60% battery.
Make sure the device is not connected to computer or laptop and turned off (sometimes you have to press power button and volume up until the device vibrates 3 times or on some devices you have to press the small button near the SIM tray or on the back of the device).
Open PC companion->support zone->phone/tablet software update->repair my phone/tablet blue highlighted.Follow the steps given,do not connect your phone until prompted to press volume down while plugging USB cable.
alexdon
