Join now - be part of our community!

WARRANTY - Please beware or share experiences

econte
Visitor

WARRANTY - Please beware or share experiences

I have an Xperia T, great phone. Lately I haven't been able to connect to my PC thru the USB port. I brought back to the store, the loaned me a phone and said it couldn't be a software problem, to call Sony for warranty or exchange since I bought the phone without a contract.

So I called Sony, spent sometime on the phone just so they can tell me the exact thing the tech told me.

The catch, phone is not even 2 months old, they keep it for repair for 10-14 days and you are stuck without a phone. In these days, I don't know who can go 10 to 14 days without a phone, it just not doable. So unless someone knows more than I do or had other experiences, that plays a huge role on the next phone I get. I had problems with my Samsung Galaxy, received another phone three days later and return mine, it was only 45 days old. Decided to switch out since I have a Sony tablet and a Sony Laptop, love both, but the phone, not so sure.

Moral of the story, go buy a new Sony phone while they repair the old and return it once I get mine back. It doesn't make sense but not sure what else. Anyone had any other experiences with warranty? Please share....

2 REPLIES 2
Johan
Master

I'm sorry to hear. Our repair centers always try to examine and repair the phone as fast as possible. If you're not able to wait and need express service I suggest that you contact your local support team to check if this might be an option available on your market.

http://www.sonymobile.com/global-en/support/contact-us/contact-info/

bill1893
Visitor

Xperia T worked well for 6 nonths then refused to stay on. Returned to the outlet I purchased it from who in turn sent it to Sony over 2 weeks ago. I asked what the timescale was for repair but for over a week have had no response. What is the liklihood of getting this phone repaired soon and if not what is the process for refund/replacement. Seems incredible that any phone supplier would leave a customer without a phone for what is coming up for 3 weeks now

Just realised previous poster waited over 2 weeks for a reply. What a waste of time this forum is and what a waste of time a Sony Warranty is. Samsung from now on.