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Sound features quit working

MM269
Visitor

Sound features quit working

Updated to lollipop on a tmobile xperiaz3, all old sound features quit working. What to do? Need help

2 REPLIES 2
Thommo
Genius

Sounds may have changed with the updated firmware so old sounds may not be available however you could try a system repair

Performing a system repair using PC Companion will often fix issues - This will factory reset your phone and erase all data so best to backup before you begin

Switch off your phone and unplug from Pc (Hold volume up and power for around 10 seconds)
Start PC Companion and select Support zone then Update my phone/tablet then in Blue Repair my phone/tablet and follow the on screen instructions - When prompted connect your phone still switched off holding volume down or back button - This should start the repair or reformat process

If you are using Windows 8/8.1 or a 64bit operating system then adjust the settings for PC Companion and run in compatibility mode and chose Windows 7 or XP

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Uliwooly
Expert

@MM269

Reinstall lollipop with PCC

PC Companion (PCC)

Bridge (for Mac)

 

 

 

Alternatives on How to backup Xperias

 

http://talk.sonymobile.com/thread/36355