Sony xperia ZR ear speaker issue

[Bunny470]

Hi,

My mobile(Xperia ZR) ear speaker is suddenly not working and also i have checked with xperia diagnostics app and result got failed for ear speaker and mic. While making calls my mic is working and able to hear the caller voice via loud speaker. 

Please help me to fix this issue. Please share usefull links that can solve my issue, If any.

I saw many threads on ear speaker problems for sony mobiles. Is this common issue for sony mobiles............?

[Phy]

Try Contacting Sony Xperia support.
http://support.sonymobile.com/global-en/contactUs/

[xavinux]

Hi @Bunny470

Could you try boot your device on Safe mode and see if this issue persists:

http://talk.sonymobile.com/t5/FAQ/How-to-boot-your-phone-into-safe-mode/m-p/348008#U348008

I suggest you to first run a backup of the device information like this:

http://talk.sonymobile.com/t5/FAQ/Backup-amp-Transfer/m-p/407253#U407253

Try performing a system repair using PC Companion:

http://support.sonymobile.com/gb/tools/pc-companion/

This will factory reset your phone and erase all data. You might need tocharge your device for about 1-2 hours before so the device has at least 80% battery. Make sure the device is not connected to computer or laptop and turned off (sometimes you
have to press power button and volume up until the device vibrates 3 times or on some devices you have to press the small
button near the SIM tray or on the back of the device). Start PC Companion and select Support zone then Update my phone/tablet then in Blue Repair my phone/tablet and follow the on screen instructions - When prompted connect your phone still switched off holding volume down or back button - This should start the repair or reformat process. If you are using Windows 8/8.1 or a 64bit operating system then adjust the settings for PC Companion and run in compatibility mode and chose Windows 7 or XP.

I hope can be useful.

I'm at disposal for any question.

Best Regards,