Sony xperia z2 body panel cracked / accidental damage warranty

[sayeed26]

I am writing to inform you of my dissatisfaction with the customer support being provided by Sony India to its Customers.

I had purchased a Sony Xperia Z2 on the 31st of May 2014 and I face a build quality issue with it in 3 months. I did not expect this of a flagship device from Sony. Problem with the device is that the body panel has cracked, right where the Sim Flap is and this has made the sim flap loose thus making the device susceptible to water damage. The cause of panel crack is not known to me as the there is device was not dropped and there is no other sign of physical damage to it. It was noticed cracked by me straight out of the pocket. Pictures are attached for reference

I had to take it to the Service centre within Hyderabad (Universal Electronics) and they inspected the same and told me that nothing can be done about it initially and on my protest and further arguments i was given a service job sheet with a wait time of 10 days. It took me a while to convince the service centre that Sony gives out accidental damage cover along with the phone. I would expect when Sony is giving a Accidental damage cover along with the phone to honour the same when required.

This kind of treatment is unacceptable by any standards. I have happily owned a Apple, Samsung and numerous other devices and never had to go through such harassment. I am extremely unhappy with the happenings. With the situation i am in right now after having paid 48k inrs for a phone to Sony, i expect this to be my first and last Sony device of any sorts.

I sincerely hope Sony India is looking to retain its customers for the future and looks to resolve such major issues.

TICKET ID: 14091003810
JOB NO: W114091003810

[vouvette]

I am a Sony user since the old 2000 Sony-Erricson phones and Sony Ericsson mini T150i, these phone were really tough and durable. I bought this new Xperia Z2 yesterday with its battery almost empty. When I went home, I charged this phone and waited about 3 hours but still the phone's battery won't fully charge then suddenly I found some cracks at the back of it without touching it or accidentally dropping it. Until the cracks are now spreading on the glass and it's really disappointing because I saw it on YouTube, the Xperia drop test, the phone works perfectly strong and tough. But mine, I have no idea why my phone got cracked. Please help, I need to get my phone back to its normal state.

[malt1977]

HI there, this is just a user support forum and as such we can only offer advice. You really need to take the handset back to where you got it from and take it from there.

Let us know how you get on though.