This is the last time , I am informing you that i am going to file a complaint with the consumer court as i am protected under the "CONSUMER PROTECTION ACT OF 1986". It is a part of legal procedure to inform you through a notice before filing complaint.
This mail serves as a notice.
Dated: 9-10-2015
Harpreet Singh
The Managing Head
Mobile Technology
106 and 107 1rst Floor
Shri Platinum Commercial Premises
Jawahar Road,Ghatkopar(E)
Mumbai 400077
SUB: NOTICE BEFORE FILING CONSUMER COMPLAINT
Dear Sir,
1) Service Job Sheet :-
Name :-
Ticket ID :-15100306393 ST No:- AAHFM8776GST001
Job N0. :-W115100306393 IMEI No.
Date on service Job Sheet :- 3rd Oct 2015.
Date of Purchase of mobile Phone :- 9th Feb, 2015
2) I have read the terms and conditions scripted by sony in it's documentation of it's limited one year warranty.
It states that all manufacturing defects will be covered by sony under 1 year warranty.I abide by the fact that my phone had also one of the manufacturing defects.
3) The Phone was working fine till 2nd October except for some over heating issues and mic issue.Then suddenly On 2nd October , i was using my phone or to be precise i was scrolling down my contacts list ,then suddenly a thin hair like crack appeared on the screen ranging from front camera to the power button.And then the touch of the phone stopped working.It just became random touch.
4) The touch stopped working properly due to the crack.As it was a national holiday , i decided to go to the service center the next day(3rd of Oct) .I repeat the phone got a self crack screen in front of my eyes while using.There was not any accidental damage as the hair like crack itself is a proof that it is not any accidental damage.Unlike accidental Shattering of screen my phone screen just got a single line crack that too from inner side of the screen .Then i googled on the internet "sony Xperia Z1 self Crack Screen". I found thousands of sony customers suffering from the same self crack issue.I found a very good article on this which i would like to mention here. A British BBC's watchdog investigates Xperia Z1 cracking issue and sony responds to it. Here is the link . It's a must read.
Here sony recognizes it's fault in manufacturing and design and decided to repair such cases under warranty.
I searched on the internet and also found the phones sony is taking under warranty for self crack issue.And saw images of phone cracked same as that of mine.I read there that if there is a single hair line crack then sony is taking the case under warranty. Here is the link for it.
5) Next day i came to your customer service center at Ghatkopar. I tried to explain very clearly about my issue to each of their attendees but they refused to accept the case under warranty.I also told them that sony itself has accepted it's fault in such cases and decided to repair the phone under warranty but they didn't hear.My point of contact there was Harpreet singh.Instead of hearing my issue and understanding it ,harpreet void the warranty on my phone and send the phone to the head office for cost estimation of repair. I myself am a engineering student at IIT BOMBAY , i very well know the difference between accidental damage and self crack issue. But harpreet forced me that it's accidental damage and could not be repaired under warranty.Sony provides it's customers with a standby phone for the time the phone is under repair but in my case , Harpreet even refused to provide me with a stand by phone until my phone was under repair. Apart from this I also mailed my issue to official sony customer support email id and various other blogs for support.But their response was very irresponsible and even without looking at my phone they were reporting that it will be a case of accidental damage.I even told harpreet that i am ready to pay till 4 thousands for the repair (this shouldn't be the case as the phone was under warranty) but he refused and asked to bear all the charges. Then on 8th of Oct i got a call from Harpreet and he reported me the total cost of Rs.10,200 for the repair.Then also I told him to respect the warranty of the phone and get it repaired,But he refused , i also notified him that i am going to consult consumer court but he did not pay any attention to this as if it does not matter to him.So, now here i am at consumer dispute forum or court here by notifying u for the last time that please behave with your customers properly and get my phone repaired or else see u at the court.
6) I hereby (according to the legal procedure ) give u a time limit of 15 days to solve my issue.Get my phone repaired or replace my handset along with the suitable compensation for my harassment ,else i am going to file a complaint with the consumer court as i am protected under the "CONSUMER PROTECTION ACT OF 1986".
7) I hereby inform you that the consumer complaint will be at your cost and expenses, and I will seek compensation for the mental agony due to your deficiency in services.
Yours truly,
Kumar
