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Sony Xperia Sola : Touchscreen Problems

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Sony Xperia Sola : Touchscreen Problems


I had bought this xperia sola 2 weeks ago.....it worked like butter since then till today morning......when i discovered that it's touchscreen is not working properly.....

The touch screen is not responding as it should...Sometimes it sens and sometimes not...!!!

As you can see in video...  VIDEO LINK : http://www.youtube.com/watch?v=IjkJaEathV8

1. it's difficult to unlock....   time : 00.04,  2.10

2. then you cant select or delete clock widget (when you touch and hold.....it presumes that u touched ones and opens the clock.)             time :00.24,   2.48

3. Capacitive  buttons are also not responding well...     time :00.27

4. not able to change wallpaper......as when touching and holding in empty region.....it doesn't open the wallpaper widget menu....    time:  00.30,   02.22

    TOUCH and HOLD  is not working....

5. also it have problem in dialing numbers...    time: 00.42

6. things doesn't changes even after restarting....   time :1.39

7. also have problem in app menu....   time : 3.40

In all the whole problem is of touchscreen response......

I have also rest it to factory setting and formatted it's internal memory.....(in case some setting or app has created this problem)  but unfortunately that has also not helped..... Slightly_frowning_Face

also .162 update is not unavailable from sony(it was available earlier)......!!

also sony companion is also not repairing my phone...it says that your phone is upto date.....
and update centre is also saying phone up to date....and is also not showing"update anyway" feature as suggested by some users....

PLEASE HELP !!! ....I have bought this phone just 2 weeks ago... Slightly_frowning_Face Crying_Face

126 REPLIES 126
m_furkanbabur
Visitor

I think the problem came from the same problematic devices. I decided not to sony again. Regretted. Take another device still continues.

yosola
Visitor

After sending my phone for the seconde time for repair (the first time, they didn't do anyting), I was happy to see that they replaced the screen. Slightly_smiling_Face Now, the phone works normaly but I didn't have a phone for  31days. I even bought a phone 20€ :smileysilly:. So the conclusion of my experience is that it was a waste of time and i'm happy it's over. I hope the problem won't come back. One thing is sure, is that i will tell to friends and family to open this forum before buying a sony mobile. Every year or so I change phones and had only one phone that didn't work properly, but they replaced it with a new one. This is my first sony phone and my last one too.

Andromeda
Visitor

I was trying so send my phone in because the touchscreen had the same symtoms as showed in the video. They told me it is just a software problem and I should repeair the firmware.

I read about the trick with the sunlight. No light outside.

So I tried turning on the backlight trick. I keept the display on when loading for some hours. And now it seems much better. Just a little insensitive at the right border. Running now for some day with backlite and brighter display settings w/o problems.

That mean the sola has a problem when runnin a longer time with dim light settings! Sad we had to found out by ourselfs and Sony does not seem to care that much.

raghavm88
Visitor

A complete waste of money and time in buying SOLA. Has been replaced three times for three different issues. The lastest being TOUCHSCREEN PROBLEM. What a waste of time going to service centre. Totally disappointed. Am sure Sony people are not going to address its customers regarding this issue. NO MORE SONY, NO MORE WORRIES. BACK TO SAMSUNG.

tr0yquint0
Visitor

The ICS update partially fixed the touchscreen problem but still there is a problem using the touchscreen. Before it was difficult to unlock the phone but now because of the Glove Mode feature I can use it now. There is still part of the screen the is hard to swipe, in my case it as the the left  corner panel. I can't bring my phone to sony service center because I don't have my warranty. I bought my phone online. Buying new touchscreen LCD to replace my defective one is expensive so I just keep it that way. Crying_Face

mallan74
Visitor

Yesterday I updated my Xperia Sola MT27i to:

Android version 4.0.4

Version 6.1.1.B.1.54

Now the back-button does not work.

I need to reboot my phone for everytime I want to get back. Tat is for every menu I enter....Frustrating.

Anyone that has seen this or have a solution for it?

Marcoxius
Visitor

Sonymobile, please extend your warranty, i bought my xperia sola in KSA last october, day before i'm returning to philippines. i thought it was only temporary, but after a week until now, the phone touchscreen not functioning well. i go to the nearest sonyservice center but they refused to fix it because the warranty terms, please help regard this matter, i really appreaciate it if you fix it without any payment. it is a factory defect, and it shows in this discussion.. i am still waiting answers from my previous emails.. please help me

m_furkanbabur
Visitor

Unfortunately, such a thing is not possible. Have the same problem as me. To be a general problem. I gave the court. Did you use a sony than never. It makes the left part of the defective devices. get well soon

solabad
Visitor

i dont know why the outsourcing service so bad in HK!!! my mobile only use 7month, the touch secreen disorder. and then i take to HK MK center for fixing on 26 Feb, I never receive any news from them until now - 22 Mar 2013. I tried call the hotline, but the ans is they dont know more as no parts can be provided. Thaht's all!!  How gd service of Sony!!! It is my 1st time use Sony since i saw the TV adv. Now, I know Japanese brand quality & service become that worse...Please consider more if you guys plan to buy.

kevinbibbo87
Visitor

Dear Sony,

     Please give us a answers in our questions regarding the issues of Xperia Sola ICS.. I have Xperia Sola ICS .. I encountered many Problems

1'st RAM always used 90%

2nd Restart It self.. probably it exceed to the capable of the RAM.. i used task killer app but no used it also consume memory of the RAM

3rd About Someone is calling me.. it rang.. but the touch answer is not comming out.. well its hungging around..

4rt It keeps lagging.. its like so stiff.. and application like was normaly and smoth in ginger bread version ( temple run 1 and 2 ) but in ics its keep lagging..

5ft all application that i minimized when i return to it.. its says OPERA MINI unfortunately OperaMINI stops... but its always says that.. its like crushing and crushing again..

PLEASE GIVE AN UPDATE AND FIX THIS *&^(&^ PROBLEM..

from XPERIA USER DUAL COre, Floating Touch screen.. 512ram.. 5mp camera.. NFC support.. BUT SO SLOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOW