Sony iON hangs

[jsp2999]

I have purchased a new Sony Xperia ion LTE from AT&T around 3 weeks back.

It gives me a strange problem. Sometime when I try to make a call, it hangs. It continues to display "connecting" but call never gets connected even after waiting for 5 minutes. I even can not do "End Call". Nothing happens if I click on it.

I able to access other features of the phone like other apps, browser etc.

I have to restart the phone and there after it starts working fine. It happens once in a day.

It doesn't seem network issue because after restarts I can make the call to same number from the same place.

Appreciate any help !!

Thanks

Message was edited by: jsp2999 I've repaired software using PC Companion. I have crossed my fingers that problem would have been resolved. Thanks for quick response from Sony team.

[jsp2999]

Further updates ..

I got another replacement (third device) from AT&T along with a brand new SIM card.

It worked well for couple of days and then it restarted automatically - go knows why !! It happened twice with in interval of 24 hours !!

And today morning (after around 100 hours of up time), touch screen was frozen !! It doesn't respond to touch !!

I had to take SIM Card out in order to restart it !!

Also to note that I haven't installed any new application to this device yet. So it is a brand new device with brand new SIM, with default software and applications.

in short SONY ... VERY MUCH DISAPPOINT WITH YOUR PRODUCT !!

Any suggestion ?

Can I get "Non-Sony" device in replacement from AT&T ?

[laingalion]

I read a post from a user here who complained enough to AT&T that they replaced his phone with a non-sony phone.

I'm sure its not part of their policy and it will probably take a lot of complaining but apparently its fesiable.

[higwayman]

Did you install any apps, Mcafee, Norton etc or any other apps?

I recommend doing a factory reset.

If you are using your previous SD card, take note there might be folders left over which god knows if they had any part to play in your unpleasant encounter. I recommend using the original SD card provided.

See if it helps.

I am using a Ion - non LTE and i have not see anything like that.

Good luck.

[dj143roho_gmail]

my sony xperia ion has suddenly stoped screen gomes completely blalk only 4 touch buttons back lights are onn. what should i do????

[bh]

my phone is getting hang but today as i turn on my bluetooth it start giving me strange error its getting restart again and again with the window pop up "rethink possible"

[hanging]

I have Xperia ion which always hang whenevr i use data pack.. Evn i want to downgrade bcause i think its due to official upgrade to 4.1.2.. Evn i have gave my sony carr they just reinstal the software but prblm still exist.. Plese help.. May email id is .. If posible plz do mail the solution on my email id

[mobilo]

Do you have a hammer, this will take care of your headache. I did the same , feeling muc better

[ogen]

Having been a loyal Sony customer after owning this Sony ion and the problem I had with a microphone force me to proceed in either direction and now I'm an LG owner and it's sad that Sony could build a better phone