Sony Experia Go ST27i

[khanmark]

Hi my sony phone's battery died while i was taking a photo. When i turned it on agaim after connecting it to a charger, i got to the point where the logo 'Experia' is displayed but then it restarted on its on and its been doing the same ever since. I tried the Power + Volume-up method several times but the problem remains the same. Screen turns on, displays 'SONY' & 'Experia' Logos and then the phone restarts. Please need your help, ASAP.

[Sam]

Hi and welcome to the community! Since you're new please be sure that you have checked out our Discussion guidelines.

In this case you would be best to run a firmware repair which is performed with the phone powered off:

Please note that performing these steps will delete all user data except for your media files (photos, music and video).

Running the software repair

Before you start you have to download the PC Companion software and install it on your PC.

Once installed on your PC, double-click the PC Companion icon on your desktop to start the update.

Please ensure your phone is powered off and not connected to the PC when you begin this process. You are not required to connect the phone until after step 10.

1. Install and open PC Companion then select Support Zone.

2. Phone Software Update.

3. Start.

4. Repair Phone

5. Continue

6. Accept data removal

7. Next

8. Wait for prepare

9. Select Phone

10. Follow the connection steps

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