Phone keeps restarting for no reason!

[Tjcampbell79]

I have had the z3 for 3 days and it randomly restarts of its own accord.sometimes when it's sitting doing nothing! Any advice?

[dandy63]

Hi, you have a few options.......first run the phone for a little while in Safe Mode, this will see if any 3rd Party Apps that you have installed are affecting your phone (if you have downloaded any that is)....2nd option is to perform a PC Companion repair of your phone, you must however back up your phone before doing this.

I have added the links for you to read over.....good luck :smileysmileywink:

http://talk.sonymobile.com/t5/FAQ/How-to-boot-your-phone-into-safe-mode/m-p/348008

http://support.sonymobile.com/us/tools/pc-companion/

http://support.sonymobile.com/global-en/tools/bridge-for-mac/ http://talk.sonymobile.com/thread/36355

http://talk.sonymobile.com/t5/FAQ/Backup-amp-Transfer/td-p/407253/jump-to/first-unread-message

[Thommo]

This normally happens because the Sim card is faulty or is one that has been cut down to size - I'd remove the Sim card and see if the same happens

[Tjcampbell79]

Went through all the known issues and faults and couldn't resolve it myself. Phoned the SP and they also couldn't resolve it so sent me a new handset. Fair play to them they sent it next day... On a Sunday!

[dandy63]

That is good news.....& very good service :smileysmileythumbsup: