phone in standby

[miriamlasala]

when my phone is in standby it turns on by itself and shows SONY, than XPERIA and then a violet animation.

When I'd like to unlock it, it repets the same things that I said before.

stop, help me please 

[_alexdon_]

Do you have daydream enabled? Try to clear data for smart connect under settings-apps-all.

[Uliwooly]

If that doesn't work then repair your phone with PCC

PC Companion (PCC)

Bridge (for Mac)

Alternatives on How to backup Xperias

http://talk.sonymobile.com/thread/36355

[miriamlasala]

I thought that was resolved but no 😞 

[_alexdon_]

Does this occur only when you put the device to charge? Can you check if the same occurs in safe mode?

http://talk.sonymobile.com/t5/FAQ/How-to-boot-your-phone-into-safe-mode/m-p/348008

[miriamlasala]

yes it remains... I have to wait a bit before I can unlock it

[_alexdon_]

Have you also checked safe mode?

[miriamlasala]

while it is  in safe mode it is unlock as normal for the first 2 \ 3 times, then return that way, and after the release there is no longer the safe mode

[_alexdon_]

You may need to perform a software repair using PC Companion.The process will erase all internal memory.You might need to charge your device for about 1-2 hours before so the device has at least 60% battery.

Make sure the device is not connected to computer or laptop and turned off (sometimes you have to press power button and volume up until the device vibrates 3 times or on some devices you have to press the small button near the SIM tray or on the back of the device).

Open PC companion->support zone->phone/tablet software update->repair my phone/tablet blue highlighted.Follow the steps given,do not connect your phone until prompted to press volume down while plugging USB cable. If PC companion does not start the repair process, you might need to run it in compatibility mode with Windows 7 (in some cases XP).

[miriamlasala]

thank you, tomorrow I'll do it, now I can't... (sorry if my writing is not correct, but I do not speak English well)