no sound after update

[xidragon11]

i just got my xperia sp like a week ago...when i connected it to my pc the sony companion showed an update so i updated my phone. But ever since the update there is no sound in my phone as well as it is unable to play songs or videos or even record audio...it gives the message UNFORTUNATELY SOUND ENHANCEMENTS HAVE STOPPED WORKING.....please help what should i do...i am kind of a noob at all this as it's my first android phone

[Uliwooly]

Repair your phone with SUS or PCC 

Don't forget to give Kudos

[Uliwooly]

Update Service (SUS)

http://www.sonymobile.com/gb/tools/update-service/

http://www-support-downloads.sonymobile.com/Software%20Downloads/Update_Service_Setup-2.11.12.5.exe

PC Companion (PCC)

Bridge (for Mac)

Alternatives on How to backup Xperias

http://talk.sonymobile.com/thread/36355

Don't forget the Kudos 

[xidragon11]

also when someon calls i cannot hear them nor can they hear me....also when i try to turn on xloud or clear phase it won't turn on and when i open volume settings the phone hangs

should i do a factory reset using SUS???

thanks in advance

[Uliwooly]

You should repair your phone with SUS 

Don't forget to give Kudos

[xidragon11]

it just asks me to re-instal;l the software when i try to use the SUS to repair it....should i just re-install it or is there some other way to repair it????....

[Uliwooly]

That's how your repair your phone, by reinstalling the software.

[xidragon11]

did that but it did not fix the issue.....still no sound still not able to play videos gettin the error UNFORTUNATELY SOUND ENHANCEMENTS HAVE STOPPED WORKING...

should i try factory reset??

[dm84]

reinstalling would help just remeber to back up your data on your phone using pc cpmpanion 

[Uliwooly]

Yes you should, but don't just backup with PCC 

Alternatives on How to backup Xperias

http://talk.sonymobile.com/thread/36355

Don't forget the Kudos